Legal

Returns & Refunds

Our policy for cancellations, rescheduling, refunds and gift vouchers at Imbewu Spa.

We want every visit to Imbewu Spa to feel calm and fair. This policy explains how cancellations, rescheduling and refunds work for online bookings and gift vouchers.

1. Cancellations & refunds

Refunds depend on how much notice you give us before your arrival date. Notice is counted from when we receive your cancellation.

One week or more before your arrival date: 50% refund of the full amount.
Less than one week before your arrival date: no refund of the full amount.
No-show: no refund applies if you do not arrive and did not notify us.

To cancel or reschedule, contact us on 067 402 0704, 013 150 0929, or info@imbewuspa.co.za. Please quote your booking reference, for example IMB-20260908-A1B2.

2. Rescheduling

We will always try to move your appointment rather than cancel it. Rescheduling is subject to availability, and where we can offer you an alternative date and time, no cancellation charge applies.

3. If we cannot honour your booking

If your payment was successful but we cannot honour your appointment, you will be offered a full refund or an alternative appointment. The cancellation charges above apply only to cancellations by you, not to cancellations by us.

4. How refunds are paid

SiD Secure EFT and Capitec Pay: refunded through PayGate to the account used.
EFT / bank transfers: refunded to the account the payment came from. We may ask you to confirm the account details in writing first.

Approved refunds are processed within 10 business days. Your bank may take a few further days to reflect the funds.

5. Gift vouchers & gift packages

Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
No date is booked when a gift is bought. The recipient contacts us to arrange a date and time, subject to availability.
Vouchers are non-refundable once issued, except where required by law.
Vouchers cannot be exchanged for cash.
Unused balance may remain on the voucher for future treatments, subject to availability.

6. Unpaid, failed or abandoned payments

If payment is not completed, your booking is not confirmed. No appointment is reserved until payment is received and we approve your preferred date and time.

If you chose EFT, your booking is held only until the transfer reflects. Where the deposit is not received as requested, we reserve the right to release the booking, as set out in our Terms & Conditions. Please use the booking reference shown at checkout so we can match your payment.

7. Disputes

If you believe a charge was made in error, please contact us first so we can resolve it quickly. We aim to respond within 2 business days.

8. Contact

Imbewu Spa · 2410 Papegaai Avenue, Marloth Park, 1321
Email: info@imbewuspa.co.za